Why We Are Deprived of Hot Water: Explained in 5 Minutes

Why is hot water disconnected?

This is a technical necessity. To ensure that centralized heating in buildings operates without issues during winter, summer requires preventive work and preparation of communications: checking pressure in pipes, their integrity, operation of water heating devices and control equipment.

For how long is hot water disconnected?

The duration of hot water disconnection cannot exceed ten days, but it may vary in different districts, quarters, and even adjacent buildings.

Replacing old engines, pumps, and heat exchangers requires more time and attention. In new microdistricts where modern pipes and equipment have been installed, the disconnection period is shorter.

Are there houses where hot water is not disconnected at all or disconnected for a short period?

Yes, these are houses with alternative piping. In such buildings, hot water can be disconnected not every year because there is an opportunity to inspect and repair the main system while hot water flows through backup pipes.

Even the most modern equipment requires preventive maintenance, so completely avoiding hot water disconnection in a megacity like Moscow is impossible.

Why is cold water not disconnected?

Because there are reserve pipes. Water flows through them when the main pipes are being repaired.

Do you need to pay for hot water during planned disconnection?

No. Bills for cold and hot water are charged based on readings from individual meters installed in apartments. To prevent the hot water meter from accumulating extra cubic meters during disconnection, shut it off during that time and use only cold water, especially since it is cheaper.

If you're planning to buy a water heater, pay attention to models with energy consumption control. For example, the Ariston ABS VELIS EVO PW can be programmed for nighttime water heating when electricity costs are lower.

Moreover, the water heater remembers when and how much hot water you use, and over time, it automatically turns on heating based on your habits. It also features very convenient universal mounting: the water heater can be mounted both vertically and horizontally.

For how long is it legal to disconnect hot water?

Hot water can be disconnected for:

• eight hours in total within one month;
• four hours simultaneously;
• 24 hours during an emergency;
• ten days once a year for annual preventive maintenance.

When is hot water disconnected?

During the period from May 13th to August 31st. The schedule for hot water disconnection may vary by region. If you live in Moscow, you can find out when it will be disconnected in your building here.

Where to report if there is no hot water?

In case of unexpected disconnection of hot water, contact:

• the electronic reception of Moscow Housing Inspection;
• your managing company (find their contact details on the 'Houses of Moscow' website);
• the hotline of PAO 'MOEK': 8 (495) 539 5959.

Use the same contacts if hot water in your apartment is colder than 60°C or hotter than 75°C.